Therapeutic communication skills of nurses in hospital
DOI:
https://doi.org/10.35654/ijnhs.v3i2.197Keywords:
Therapeutic communication, skills, nurseAbstract
Nurses are the spearhead in health services that must be able to establish good relations with patients. An important skill in creating a good relationship with patients is therapeutic communication skills (TCS). The purpose of this study was to identify therapeutic communication skills of nurses in hospital. This research is a quantitative study using descriptive analysis method with a cross-sectional approach. Respondents of this study were 30 nurses who served in bangil hospital. The instrument used was questionnaire on the characteristics of the respondents and questionnaire on therapeutic communication skills. The data analysis used in this study is the chi-square test. The results of this study indicate 60.0% of respondents' therapeutic communication skills are good. The test results of the analysis between work experience and therapeutic communication skills showed a significance value of 0.015 (<0.05), meaning that there was a relationship between work experience and therapeutic communication skills. Whereas the results of the analysis between the therapeutic communication skills and characteristics of other respondents (gender, age, education, employment status, and marital status) show a value >0.05 means that there is no relationship. The therapeutic communication skills of nurses who are in hospital in the hospital are mostly good. Factors that can influence therapeutic communication skills are work experience. Means that the more often nurses conduct therapeutic communication, the better the ability of therapeutic communication. To improve therapeutic communication skills, continuous training is needed and training is provided along with regular and ongoing therapeutic communication practices.
Downloads
References
2. Scott R, Rossiter R. Therapeutic communication and relationships in chronic and complex care. RCNI Journals. 2016;31(6):54–61.
3. Iskandar R. Pengaruh Pelatihan Komunikasi Terapeutik Perawat Terhadap Kepuasan Pasien Yang Di Rawat Di Ruang Rawat Inap Dewasa Rumah Sakit Umum Daerah Tasikmalaya. 2008;
4. Doherty M, Thompson H. Enhancing person-centred care through the development of a therapeutic relationship. Br J Community Nurs [Internet]. 2014;19(10):502–7. Available from: http://www.magonlinelibrary.com/doi/abs/10.12968/bjcn.2014.19.10.502
5. Rosenberg S, Gallo-Silver L. Therapeutic communication skills and student nurses in the clinical setting. Teach Learn Nurs [Internet]. 2011;6(1):2–8. Available from: http://dx.doi.org/10.1016/j.teln.2010.05.003
6. Yusuf A, PK RF, Nihayati HE. Buku Ajar Keperawatan Kesehatan Jiwa. Ganiajri F, editor. Jakarta: Penerbit Salemba Medika; 2015. 1-366 p.
7. Stuart GW. Prinsip dan Praktik Keperawatan Kesehatan Jiwa Stuart. 1st ed. Keliat BA, Pasaribu J, editors. Singapure: Elsevier Ltd; 2016.
8. Videbeck SL. Psychiatric Mental Health Nursing. 5th ed. Journal of Experimental Psychology: General. China: Libraryb of Congress Cataloging in Publication Data; 2011.
9. Feist J, Feist GJ. Theories-of-Personality. 7th ed. USA: The McGraw-Hill Companies; 2008.
10. Nursalam. Metodologi Penelitian Ilmu Keperawatan Pendekatan Praktis. 4th ed. Jakarta: Salemba Medika; 2017. 454 p.
11. Joshi A, Pal DK. Likert Scale?: Explored and Explained. Br J Appl Sci Technol. 2015;7(4)(September):396–403.
12. Rinker T, Labs C. The Treatment of Likert Data. 2014;(May).
13. Zivanovic, Dejan and Ciric Z. Therapeutic Communication in Health Care Therapeutic Communication in Health Care. SciFed Nurs Healthc J. 2017;1(2):0–7.
14. Fitria N, Shaluhiyah Z. Perbedaan Komunikasi Terapeutik Perawat Di Ruang Rawat Inap RS Pemerintah Dan RS Swasta.
15. Pazar B, Demiralp M. The communication skills and the empathic tendency levels of nursing students?: a cross-sectional study †. Contemp Nurse. 2017;53(3):368–77.
