Nursing managers' strategies for reducing interpersonal and interprofessional conflicts in the Covid-19 Pandemic


  • Rr.Tutik Sri Hariyati Basic and Fundamental of Nursing Department, Faculty of Nursing, Universitas Indonesia
  • Krisna Yetti Malawat Fundamental and Basic Human Needs Department, Faculty of nursing Universitas Indonesia
  • Kartika Mawar Sari



COVID-19, Conflict, Nurse manager strategies, assertiveness techniques


The COVID-19 pandemic is a challenge for all parties and needs a fast, precise and integrated response. Nurses as the frontline are the people most at risk of contracting this disease. Changes in all aspects require that nurses can collaborate with other interprofessional teams and makes nurses vulnerable to pressure and stress that can lead to conflict. The role of nursing managers in creating a conducive work atmosphere and preventing interprofessional conflicts is needed. This study used literature reviews through the ScienceDirect online database, SAGE journals, Wiley Online Library and other sources, which aims to analyze the strategy of nurse managers in preventing interprofessional conflicts in the era of the COVID-19 pandemic. The results show that providing education on the control and prevention of COVID-19 infection, supervision, improving effective communication through information technology, optimizing workflows, improving nursing standards, providing support and implementing crisis management are strategies that can be used by nurse managers. Assertiveness can be used as conflict management to prevent interprofessional conflicts in the pandemic era.  Each profession can communicate positively with other interprofessional teams, accept each other and carry out professional responsibility and making decisions about COVID-19 patients.


Download data is not yet available.


(1) World Health Organization (WHO). State of the world's nursing: investing in education jobs and leadership. (2020).

(2) Lu D, Wang H, Yu R, Yang H, Zhao Y. Integrated infection control strategy to minimize nosocomial infection of coronavirus disease 2019 among ENT healthcare workers. Journal of Hospital Infection, (XXXX), 2020.

(3) Direktorat jenderal pencegahan dan pengendalian penyakit. Pedoman pencegahan dan pengendalian coronavirus disease (COVID-19). (2020).

(4) Liu Y, Wang H, Chen J, Zhang X, Yue X, Ke J, … Peng C. Emergency management of nursing human resources and supplies to respond to coronavirus disease 2019 epidemic *. International Journal of Nursing Sciences (xxxx), 2020. 0–3.

(5) Alharbi J, Jackson D, Usher K. The potential for COVID?19 contribute to compassion fatigue in critical care nurses. Journal of Clinical Nursing. 2020.

(6) Walton M, Murray E, Christian MD. Mental health care for medical staff and affiliated healthcare workers during the COVID-19 pandemic. Europian Heart Journal?: Acute Cardiovascular Care. 2020.

(7) Fernandez R, Lord H, Halcomb E, Maxham L, Middleton R, Alananzeh I, Ellwood, L. Implications for COVID- 19?: a systematic review of nurses ' experiences of working in acute care hospital settings during a respiratory pandemic. International Journal of Nursing Studies, 103637. 2020.

(8) Maben J, Bridges J. Covid-19: Supporting nurses' psychological and mental health. Journal of Clinical Nursing. 2020.

(9) Yin X, Zeng, L. International Journal of Nursing Sciences A study on the psychological needs of nurses caring for patients with coronavirus disease 2019 from the perspective of the existence, relatedness, and growth theory *. International Journal of Nursing Sciences, (2020), 2–5.

(10) Huang L, Xu F, Liu H. Emotional responses and coping strategies of nurses and nursing college students during COVID-19 outbreak. MedRxiv.2020.

(11) Mo Y, Deng L, Zhang L, Yang Q, Liao C, Wang N, … Huang, H. Work stress among Chinese nurses to support Wuhan for fighting against the epidemic COVID-19. Journal of Nursing Management. 2020.

(12) Kim Y. Nurses ' experiences of care for patients with the Middle East respiratory syndrome-coronavirus in South Korea. American Journal of Infection Control, 2020. (January).

(13) Kang HS, Son YD, Chae S.-M, Corte C, Profess. Working experiences of nurses during the Middle East respiratory syndrome outbreak. International Journal of Nursing Practice. 2018; 1–8.

(14) Li N, Liu T, Chen H, Liao J, Li H, Hu G., … Luo G. (2020). Management strategies for the burn ward during the COVID-19 pandemic. ScienceDirect, 0–5.

(15) Wang H, Feng J, Shao L, Wei J, Wang X. Contingency management strategies of the Nursing Department in the centralized rescue of patients with coronavirus disease 2019 *. International Journal of Nursing Sciences, (2020), 1–4.

(16) Wulandari C, Novietasari E, Purwaningsih S. Optimalisasi Manajemen Konflik?Jurnal Kesehatan Saelmakers Perdana, 2019. 2.

(17) Rachma SV, Hariyati RTS, Syuhaimie Hamid AY. The association between stereotyping and interprofessional collaborative practice. Enferm Clin. 2018 Feb;28 Suppl 1:134-138. English, Spanish. doi: 10.1016/S1130-8621(18)30053-6. PMID: 29650171.

(18) Jones L, Harden J, Radford M, McKenna J. Workplace conflict: why it happens and how to manage it. Nursing Times. 2019. Vol 115 Issue 3

(19) Xu C, Jin J, Song J, Yang Y, Yao M, Zhang Y. Application of refined management in prevention and control of the coronavirus disease 2019 epidemic in non-isolated areas of a general. International Journal of Nursing Sciences, (2020), 0–4.

Greenlees-Rae, Joanne. "Being confident in practice: A study on the influences on confidence in new graduate nurses." (2016).